Knowledgebase:
ECO - Bill Image PDFs Aren't Displaying Properly in Firefox
Posted by Josh Berkheimer, Last modified by Joel Brickell on 02 December 2016 09:33 AM

Issue:
When viewing bill image PDFs in Firefox, some PDF files/images aren’t loading completely or properly.

Resolution:
Change the Portable Document Format (PDF) application action to Use Adobe Acrobat (in Firefox).

  •           Go to the menu in the upper-right of Firefox
  •           Select Options
  •     Select Applications from the menu on the left-hand side of Firefox
  •     In the Application box, find “Portable Document Format (PDF)”
  •     Change the Action to “Use Adobe Acrobat (in Firefox)”
  •     Restart the browser to make the changes take effect

 



Attachments 
 
 firefox_PDF1.png (92.52 KB)
 firefox_PDF2.png (60.90 KB)
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