ADVANCING THE BASELINE YEAR
Cost avoidance reports and charts show the avoided cost and use for
the "performance" period vs. the "wasteful" baseline year. The
performance period is the months and years following the
implementation of energy (and perhaps...
ISSUE: I am getting the HRCHECK error attached when attempting to
install reports using Version 6, installed client.
RESOLUTION:
IF YOU RECEIVE THIS ERROR, DO NOT SELECT CONTINUE. PLEASE CHOOSE TO
TERMINATE OR CANCEL.
Report Installation through the...
_**This article applies to self-hosted clients only. EnergyCAP
monitors and resolves issues with weather data, automatically, for our
hosted clients._
For on-premises EnergyCAP clients, weather data should be imported
into the EnergyCAP database on a re...
REQUIREMENTS FOR USING POWERPIVOT WITH ENERGYCAP:
* We require Excel 2013 or Microsoft Office Suite/Professional 2013
* The computer using the PowerPivot must running with Windows 64-bit
operating system.
WHY IS EXCEL 2013 REQUIRED?
While there...
EnergyCAP v7 is full of new features
[http://whats-new-in-7.s3-website-us-east-1.amazonaws.com/]. One
example - User Management - is now smarter, with more available roles
and application permissions allowing you to precisely configure each
user's access....
With the release of Version 7.9 and the sunset of Version 3, the way
users are added to the Professional and Express products has changed.
There will no longer be an invitation email sent to users. New user
setup will take place within EnergyCAP.
New us...
We have encountered two specific scenarios that have the potential to
cause confusion when the Calculate Bills chargeback processor is run
in Version 7. This KBA is written with the intent to explain the
behavior in Version 7 and give assurance that the a...
With the release of EnergyCAP version 7 (v7), we have made some
adjustments to the filter captions used in reports and throughout the
software. Below we have listed the old caption and the corresponding
new caption. A spreadsheet version of this list is a...
EXTERNAL HELP RESOURCES
It is not the scope of our Support team to train and support EnergyCAP
users on basic functionality of Excel's Power Pivot. Use of Report
Designer comes with the presupposition that EnergyCAP users are
comfortable working with the...
ISSUE: When upgrading the database, you receive an error 'Cannot
insert duplicate key row in object'dbo.ComputedUnitSystem' with unique
index 'AK1ComputedUnitSystem'.
RESOLUTION: This error is caused by duplicates in your common unit
for either Hot Wate...
** THIS ARTICLE ONLY PERTAINS TO ENERGYCAP CLIENTS WHO HOST THEIR OWN
DATABASE. **
The on-premise release of Version 7 utilized several external
services. You will need to allow access to the following external
website on the server where EnergyCAP is lo...
ISSUE: Whenever I click SAVE under the ADMINISTRATOR section in
EnergyCAP Online, I receive a "WHOOPS" message stating something went
wrong. It happens in any section under ADMINISTRATOR.
RESOLUTION: You are receiving this because in the ACCOUNTPERIOD t...
** This article only pertains to Self-Hosted clients. If you are an
EnergyCAP hosted client looking to use your Version 6 (installed
client) export profiles with Version 7, please enter a SUPPORT TICKET
[HTTPS://SUPPORT.ENERGYCAP.COM].
ISSUE: I would li...