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May
24
** Offices Closing for the Memorial Day Holiday
Posted by Joel Brickell on 24 May 2018 04:17 PM

Please note that our offices will be closing early on Friday, May 25 at 12:00 PM (ET) in observance of the Memorial Day Holiday. We will re-open on Tuesday, May 29 at 8 AM (ET).  We will be monitoring our support system during this time.  However, our responses to emails and support tickets may be delayed.  If you have an urgent request please submit a support ticket. 

Have a Happy and Safe Memorial Day!

Thank you for your patience and understanding. 

EnergyCAP Support Team


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May
17
EnergyCAP Version 7.1.0 Coming May 23rd
Posted by Joel Brickell on 17 May 2018 08:32 AM

Our Development team has been working on some significant updates to EnergyCAP Version 7, and we wanted to let you know what's coming soon. We plan to release EnergyCAP Version 7.1.0 to our Enterprise, Express, and Professional customers on May 23.

 

This release includes some significant improvements to EnergyCAP's Setup Spreadsheets. In case you haven't used Setup Spreadsheets before, they provide a quick and easy way to setup your EnergyCAP data and perform updates to some of the most commonly used items in your database (Buildings, Meters, Accounts, Vendors, etc.). After the 7.1.0 update, you must download and work with newly formatted Setup Spreadsheets -- previously downloaded Setup Spreadsheets will not process properly going forward.

 

Here are some of the most significant updates included in EnergyCAP Version 7.1.0:

  • Improved Setup Spreadsheets. We've updated Setup Spreadsheets to:
    • Align terminology between Setup Spreadsheets and the application
    • Improve error checking and data integrity
    • Improve field descriptions and instructions
    • Remove redundant data and information
  • Shared Bill Lists. We've added a new feature to create Bill Lists that can be shared with other users within your organization. This has been a highly requested feature, and we look forward to seeing how our customers use Shared Bill Lists to simplify their workflow processes. (We've also included new permissions in EnergyCAP Version 7 for viewing and editing Shared Bill Lists.)
  • Monthly Channel Data Charting. We've updated the Channel Data charts on Meters to include monthly data. You can now select and chart any Channel Data being tracked on a given Meter.
  • Manage Bill Entry Headers. A new option to manage "Bill Entry and Export" settings is available from the Bills Module Menu. You can select the specific fields that are available and required when manually entering or editing a bill. We've also included some new Bill Export options that will be used with future functionality.

 

There are lots of other smaller updates included in EnergyCAP Version 7.1.0. Full details about the update are included below.

 

New Features/Improvements

  • Setup Spreadsheet enhancements [ECAP-5046, 5336, 5422, 5696, 5800, 5955, 5956]
  • Setup Spreadsheets auto-generate GL Records for Meters associated with Accounts properly [ECAP-5954]
  • Shared Bill Lists [ECAP-5775]
  • Improved UI features/styles [ECAP-5629, 5768, 5840, 5843, 5950]
  • Bill List improvements [ECAP-5420]
  • Interval Charts include monthly data [ECAP-5777]
  • Bill Audit APIs [5649, 5760, 5761,5762, 5807, 5809, 5810, 5811, 5812, 5832, 5834, 5895, 5896, 5897, 5898, 5899, 5900, 5902, 5905, 5906, 5909, 5910, 5911, 5952]
  • Improved handling of User-Defined Auto Groups and their members [ECAP-5794]
  • New APIs for moving objects in bulk [ECAP-5817, 5818, 5819, 5820]
  • Approval System enabled by default in all EnergyCAP Version 7 databases [ECAP-5824]
  • Manage/Display Bill Entry settings [ECAP-5855]
  • Manage/Display Bill Export settings [ECAP-5856]
  • API performance improvements [ECAP-5829, 5842, 5861]
  • Improved error handling [ECAP-4653]

Bug Fixes

  • EnergyCAP Bill PDF Report (Report-09) can handle 100+ bills properly [ECAP-5707]
  • Empty rows in Bill Import Files are now skipped [ECAP-5883]

 


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May
1
** New Login Experience - my.EnergyCAP.com **
Posted by Becky Brickell on 01 May 2018 04:14 PM

 

visual guide to my.EnergyCAP.comStarting today (May 1, 2018), users will access EnergyCAP using the new login page, my.EnergyCAP.com. If you go to web.EnergyCAP.com, express.EnergyCAP.com, or pro.EnergyCAP.com, you will be automatically redirected to my.EnergyCAP.com.

The new login experience provides access to each of the EnergyCAP products (Enterprise, Express, Pro, etc.) and Version 3 and Version 7 for each. No need to remember different login pages. Simply bookmark my.EnergyCAP.com to access all the online features of EnergyCAP.

Get started by going to my.EnergyCAP.com using Chrome, Firefox, or Edge*. Select “change” to reveal the Product Pulldown and select the product to use. Next, choose between Version 3 and Version 7. Then enter your credentials and log in. Checking the “Remember Me” box will save all of your selections except for your password, making future logins to EnergyCAP easier.

**Microsoft has discontinued development for IE11, and it has been replaced with Edge. As a result, EnergyCAP Version 7 is not supported in IE11.

Thank you,
EnergyCAP Staff


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May
1
EnergyCAP Quick Tip - How Can I Filter a Meter List Using Auto-Groups?
Posted by Joel Brickell on 01 May 2018 08:30 AM

We have been learning in recent Quick Tips about how to set up Auto-Groups and use them as filters for reports, Bill Lists, and Setup Sheets.

But did you know that you can use some of those same Auto-Groups (in fact, any defined Meter Group) to modify your view of a Meter list?

First things first. Most EnergyCAP users are used to seeing a representation of their building portfolio when they click Buildings and Meters. But did you know that you can actually "filter" the Buildings & Meters hierarchy (Tree View) to view only a list of the METERS  that are members of a Meter Group that you select?

meter-hierarchy.png

You can click here to read the HELP topic on how to do this.

Changing from a Place view to a Meter view of your portfolio wouldn't be too helpful unless you had options for filtering that meter list to see a specific group of meters, such as:

  • all meters of a given commodity
  • all meters on the same rate
  • just the meters associated with your internal customers
  • your "top 10" most costly meters

EnergyCAP's powerful Groups functionality gives you the power to do precisely that! The first three examples above are already Meter Auto-Groups that are set up and maintained automatically by EnergyCAP. You can easily set up your own "top ten" Meter Group manually, and then use it for filtering your meter hierarchy. Try out this functionality yourself. It's a whole new way to look at your energy data!

From the Buildings & Meters module, click the gear icon to access a popup window with your hierarchy display Options:

gear-icon-bnm.png   b-m-display-options.png

Take your energy analysis to the next level by using the power of groups, Auto-Groups, and exploring the meter list views in EnergyCAP.


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Apr
27
EnergyCAP Version 7 Production Release Available (Self-Hosted Clients)
Posted by Becky Brickell on 27 April 2018 08:06 AM

We are pleased to announce that EnergyCAP Version 7 is now available for self-hosted installation. This is the first "production-ready" release of EnergyCAP Version 7 that can be installed locally.

EnergyCAP Version 7 brings many new features and enhancements that make using EnergyCAP easiersmarter, and friendlier like new customizable dashboards, maps of your facilities, redesigned benchmark comparisons, enhanced reporting capabilities, and more.

In addition to making our software easier to use, we've also been working to make the installation process for EnergyCAP Version 7 straightforward for your IT staff. We have created a single release package (zip file) that contains the required database upgrade scripts, the latest files to upgrade EnergyCAP Version 3, the latest Reports, and the installation files for EnergyCAP Version 7. We've also simplified the EnergyCAP Version 7 installation process by providing:

·        streamlined installation guide for installing/configuring EnergyCAP Version 7

·        health check tool that can be run on your web server to verify that EnergyCAP has been installed/configured properly and that the required network connections are available

·        troubleshooting guide to help resolve common installation issues

·        new report update process that does not require ongoing IT assistance
 

Self-hosted customers may request a copy of the latest EnergyCAP Version 7 installation package by submitting a Support Ticket (http://support.energycap.com). The current self-hosted EnergyCAP version is 7.0.5 which includes all of the updates included in the 7.0.17.0.3, and 7.0.5 releases.

We're looking forward to seeing all of our customers enjoy the new features of EnergyCAP Version 7. Please use our EnergyCAP forum to post your own feature suggestions and vote on suggestions from others.


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Feb
20
Customer Service Message - Report Distribution Email Change
Posted by Becky Brickell on 20 February 2018 04:20 PM

If your organization currently distributes or receives reports from EnergyCAP by way of our Report Distribution feature, the following change will affect your report emails. 

We have received multiple support requests from our users regarding a failure to receive reports sent from EnergyCAP via scheduled distribution. This is due to the IP address that we have used being blacklisted by their internal email servers.

To remedy this, we have changed the email address from which EnergyCAP reports are distributed. The new email address is reports@EnergyCAP.comThis means that, for the time being, all EnergyCAP reports that are emailed to you via report distribution will now come from reports@EnergyCAP.com. We are working on a better long-term solution, but this is the temporary email address. Please make sure you add the new email address to your email server’s safe list to ensure deliverability.


Thank you,
EnergyCAP Marketing Team


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Feb
1
UPDATE ** Release of EnergyCAP Version 7 for Self-hosted Clients **
Posted by Joel Brickell on 01 February 2018 04:11 PM

FOR SELF-HOSTED CLIENTS ONLY!!

UPDATE: The EnergyCAP Version 7 installation package is now available. As stated in the webinar, please submit a Support Ticket to request the version 7 installation package.

Our development team has been doing extensive testing on the EnergyCAP Version 7 installation package and has unfortunately encountered some issues. These issues have delayed the release of the installation package until Monday, February 5th.

We will update this newsfeed article once the installation package has successfully passed our testing, so keep checking back for updates. 

 

We thank you for your patience and understanding while we resolve these technical issues.

Your EnergyCAP Support and Development Teams!


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Jan
30
EnergyCAP Version 7 Has Arrived!
Posted by Becky Brickell on 30 January 2018 10:12 AM

It's here! The next generation of EnergyCAP software is now available: EnergyCAP Version 7!

 

EnergyCAP has seen a lot of change through the years. We've released 26 major updates and we're now on the 7th generation of our software (get nostalgic with us). EnergyCAP Version 7 is a completely new version of software that marries that latest in online technologies with our award-winning utility bill management tools.

 

EnergyCAP Version 7 makes your life:

·        Easier - we've focused on making your energy management and utility bill activities faster and easier to use than ever before

·        Smarter - advanced dashboards, benchmarks, and a new generation of reports help you focus on what's most important

·        Friendlier - whether you're an experienced or a new EnergyCAP user, you'll find entering, updating, and viewing your information more intuitive and helpful

 

We released EnergyCAP Version 7 on January 16th. If you missed our launch event, you can view a recording of the webinar. Some of the new features available in EnergyCAP Version 7 include:

·        Completely redesigned Dashboards that you can configure, share with others in your company, and even share externally to non-EnergyCAP users

·        Maps! See your buildings on maps with high-level information/statistics. Maps can also be shared publicly with non-EnergyCAP users

·        Enhanced benchmarking that includes additional data types (Calendarized and Normalized data options), a new scatter chart that helps quickly identify the most impactful building and meter outliers, and a new "Savings Opportunity" view to help quantify possible savings

·        New "Create" Button that streamlines the process of entering/importing bills and creating common EnergyCAP objects

·        Use common browser actions like forward/back buttons, save bookmarks, and share links with other EnergyCAP users

·        Reports are now searchable - filter reports based on description, output format, type of data, etc. You can even save reports with your own custom descriptions.

·        Email EnergyCAP reports with the click of a button - no need to download and create a separate email

 

EnergyCAP Version 7 is full of new features, but there's even more coming. Look for regular updates and enhancements as we prepare for our annual user training conference: Catalyst 2018 will be held September 25-27th in State College, Pennsylvania. Early bird discounts are still available, so register now!

 

EnergyCAP Version 7 is available now for all hosted EnergyCAP customers. Self-hosted customers can contact our Customer Service Team to download and test Version 7 in preview-mode. The full production version should be available for self-hosted customers in March.

 

We value your feedback! Use our new customer forum to submit a new feature requestvote on feature requests from other users, comment on feature requests, and provide feedback about your EnergyCAP experience.

 

We've been working hard to make EnergyCAP easier, smarter, and friendlier. Try it out and let us know what you think!


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Aug
11
Updates to Web Browsers Affect EnergyCAP Online
Posted by Joel Brickell on 11 August 2017 10:57 AM

A few months ago all internet web browsers received updates that affected the online experience for some of our customers using the EnergyCAP web application.

One of the issues has been identified as the Adobe Flash plugin getting disabled (all browsers) and the other issue is with the Google Chrome GPU Accelerator. These issues are not related to your EnergyCAP software but are due to browser updates that have created new configuration requirements.

Below are two links to our support Knowledgebase articles that address fixes/workarounds for both of these issues. 

A third issue which is related to the Symantec Endpoint Manager (SEM). SEM blocks Flash Updates from happening so the required Adobe Flash component does not get updated or (if a fresh install of Google Chrome) installed.

Below is a link to Symantec's Knowledgebase article on this issue:

We regret the difficulties that these changes have caused for some of our clients, and we look forward to a new EnergyCAP release later this year.

As always, if you have any questions, please feel free to email us via our Support site, http://support.energycap.com


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Jun
12
EnergyCAP Quick Tip - How Billing Periods are Assigned in EnergyCAP
Posted by Becky Brickell on 12 June 2017 09:41 AM

EnergyCAP assigns a Billing Period month automatically so you don’t have to. The assignment is based on a set of logical rules. EnergyCAP uses these rules to determine the billing period month of each bill, regardless of whether it is manually keyed OR imported. Assigning the proper billing period is important since many charts, graphs, and reports in EnergyCAP are based on billing period.

The 'default' rule is that EnergyCAP splits the difference between the Start Date and End Date of the bill to determine billing period; the middle of the bill normally determines the proper billing period month. If the split results in two equal halves with no “center” date, EnergyCAP rounds down to determine the midpoint date of the bill.

EXAMPLE: The billing period begins February 10 and is 30 days long. The midpoint is February 24. The bill is a February bill.

If the number of days in the billing period is greater than 45, then the 'default' logic is still used.

However, IF the billing period is LESS than 45 days, then a second logical step is applied:

  1. IF the default rule results in a billing period month being skipped, and
  2. IF the 'middle-of-the-bill' date is equal to or less than the 5th of the default month, and
  3. IF the bill Start Date is earlier than Day 1 of the 'default' month,
  4. THEN: The billing period month will be moved back one month.

EXAMPLE: The billing period begins February 15 and is 30 days long. No February bill has been identified for this meter this year. The midpoint is March 1 (if it is not a leap year). The bill is a February bill (see logical steps).

Similarly, when there ALREADY exists a bill for THIS month AND the 'middle-of-the-bill' date is equal to or greater than the 26th of THIS month, AND the billing period End Date is greater than Day 1 of the NEXT month, then the billing period will be moved forward a month.

EXAMPLE: The billing period begins February 13 and is 30 days long. The midpoint is February 27. A February bill has already been identified for this meter this year. The bill is a March bill.

NOTE: EnergyCAP only “knows” if a historical billing period is skipped (or present) if the historical bills are added in chronological sequence. This is an EnergyCAP best practice, whether you are keying your bills manually or setting up your import spreadsheet. Make sure the older data is processed first.

If all these rules don’t work for you, EnergyCAP has created alternatives for clients who import their billing data. Beginning with release 3.5.1, the Billing Period column in the import sheet can be used to specify one of four rules for assigning the Billing Period: 

INPUT

RESULT

!AUTO!

Existing logic for billing period assignment will be used to determine billing period (as described above)

!START!

Start Date of the bill will be used to determine billing period

!MIDDLE!

Midpoint of the bill will be used to determine billing period (rounding down if necessary)

!END!

End Date of the bill will be used to determine billing period

For more information on EnergyCAP's billing period logic, see the EnergyCAP Online Documentation.


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