Knowledgebase : EC Professional
ADVANCING THE BASELINE YEAR
Cost avoidance reports and charts show the avoided cost and use for
the "performance" period vs. the "wasteful" baseline year. The
performance period is the months and years following the
implementation of energy (and perhaps...
With the release of Version 7.9 and the sunset of Version 3, the way
users are added to the Professional and Express products has changed.
There will no longer be an invitation email sent to users. New user
setup will take place within EnergyCAP.
New us...
PROBLEM: The value for the Energy Use Index (EUI) for a building in
EnergyCAP may differ from the value for the same building in ENERGY
STAR's Portfolio Manager. What are the reasons why?
REASON:
* Timing of bills. The bills that make up the usage t...
With the release of EnergyCAP version 7 (v7), we have made some
adjustments to the filter captions used in reports and throughout the
software. Below we have listed the old caption and the corresponding
new caption. A spreadsheet version of this list is a...
EXTERNAL HELP RESOURCES
It is not the scope of our Support team to train and support EnergyCAP
users on basic functionality of Excel's Power Pivot. Use of Report
Designer comes with the presupposition that EnergyCAP users are
comfortable working with the...
ISSUE: SQL Server has procedures for reducing the size footprint of a
database. When the AUTOSHRINK option is set to TRUE for a particular
database, SQL Server will periodically perform the AUTOSHRINK
operation.
However, some computer software/hardw...
ISSUE: I am getting an error when I attempt to import a Setup Sheet in
EnergyCAP Enterprise Online (ECO). Generating a new Setup Sheet does
not resolve the issue.
ERROR: File cannot be imported
The format of the file selected does not meet the requireme...
ISSUE: While pulling reports or navigating through EnergyCAP Online
using Google Chrome, the application freezes and I am unable to click
on anything and must close out.
RESOLUTION: This is an issue with Google Chrome. With one of the
latest updates to ...
I RECEIVE "FREE" KWH FROM A ROOF-MOUNTED SOLAR ARRAYS. HOW DO I TRACK
THIS? DOES IT AFFECT COST AVOIDANCE?
ASSUMPTIONS:
* The solar system provides electricity to the host building first.
Any excess electricity is either stored or directed back to th...
ISSUE: Click on Monthly Data - Utility Bills and receive an error
message saying that 1/1/2000 is an invalid date. Cannot proceed and
enter bills.
SOLUTION: The problem is the date format in your Windows settings. Go
to Control Panel, Regional and Langu...
*WARNING - Do not attempt this unless you feel comfortable in
performing this task. If not, please contact EnergyCAP Technical
Support.
ISSUE: Natural Gas and THERMS are not showing in the Roll-up Tabs
under Global
SOLUTION: The following is th...
ODBC Data Source Administrator (Data Sources) not showing database
(Data Source)
ISSUE: After using the ODBC Data Source Administrator to create an
ODBC connection, the System Data Source does not appear in the ODBC
Data Source Administrator SYSTEM DSN...
Issue:
User is unable to run reports in EnergyCAP Pro due to an error
indicating connection or login issues to the database.
Solution:
Have the user test the ecuser and ecsysadmin logins to the SQL 2005 or
SQL 2000 server by attempting to create a new ...
EnergyCAP Professional Reports Fail Due to Database Connection Errors
ISSUE: I can access data in EnergyCAP Professional but when I try to
run any report I receive an error concerning Database Connection
failure.
SOLUTION: This can occur when Energy C...
Below is the direct link to download the install file for Pro Desktop
2011.
http://www2.energycap.com/pro_desktop/SetupPro2011.exe
[http://www2.energycap.com/pro_desktop/SetupPro2011.exe]
Please contact Support at http://support.energycap.com
[http://...
ISSUE: When entering bills in EnergyCAP Professional, the dates appear
to change on their own.
SOLUTION: This is Windowsissue relating to date formats, not an
EnergyCAP Professional issue.
*
Close EnergyCAP.
*
Go to the WindowsCONTROL PANEL and...
ISSUE: I want to change the vendor assigned to an account. In account
properties I select the desired vendor from the drop down list but
when I click OK I get an error message. ("Subquery returned more than
1 value.")
SOLUTION: This message occurs if you...
ISSUE: One or more CAP reports encounter error messages during the
database upgrade phase of EnergyCAP Pro 2005 installation. Reports
that may fail include CAP07, CAP13, CAP 16/17/18.
SOLUTION: The problem is caused by a very minor glitch that occurs
whe...
This document provides information for enabling display/printing of
"missing" CAP15 report data.
ISSUE: The following is a typical user experience:
"I have the 2008 ECAP version installed and CAP Report 15 does not
list cars removed or trees planted in t...
ISSUE DESCRIPTION: You want to change the units of measure shown on
summary reports from the built-in defaults to some other reporting
units. For example, THERM to CCF for natural gas or from KGAL to CCF
for water.
Solution:
EnergyCAP Pro 2005 and late...
NOTE: EnergyCAP support for FASER data will expire 12/31/2010.
SUBJECT: Conversion of FASER datasets
ISSUE: Converting FASER datasets to EnergyCAP database format
Follow this checklist to convert FASER data to EnergyCAP.
1. The FASER data must be in ...
ISSUE: The unit price of natural gas is much higher this year. We
reduced our gas usage. I think that our cost avoidance should be high
but it's not. What's the reason?
SOLUTION: You may need to adjust the Global setting that controls the
unit cost "safe...
EnergyCAP Professional 2006 and prior releases use a desktop version of Microsoft SQL Server 2000 called "MSDE." MSDE is not compatible with Vista. Microsoft has elected to abandon MSDE in favor of the most recent desktop version of SQL Server 2...
ISSUE: EnergyCAP Professional runs fine except for reports. When a
report is attempted an ERROR 599, SQL CONNECTION ERROR, is displayed
on the screen.
Error 599 has been observed in a number of circumstances:
1. There is a software firewall on the PC th...
ISSUE: When I run a back up on my database, I get an error message
"backup failed, please restart the program".
SOLUTION: Open EnergyCAP Professional using the initials "SYS". Then
go to FILE > DETACH DATABASE OR DELETE DATABASE. In the new windows
drop...
ISSUE: My actual data does not appear in EnergyCAP Professional. In
the lower right corner of the screen it shows: (local) DemoData
SOLUTION: A demo database called DemoData is provided with EnergyCAP
for training and testing. Your EnergyCAP program is ...
Issue: During installation of SQL Express, it errors out during the
MSXML parser, workstation, and server components. This is turns fails
the install of ECAP Pro and SQL Express. This occurs on a machine with
Service Pack 3 and MSXML 6.0 Service Pack 2 al...
It is possible to connect your EnergyCAP Professional database to your
own SQL Server rather than use the provided MSDE Desktop Data Engine.
However, do NOT use the SQL Enterprise Manager tools to attach the
database to SQL. You must use the SYS login to...
To move an existing EnergyCAP Professional database to another PC:INSTALL EnergyCAP Professional AND the SQL data engine on the new PC. DETACH the database from SQL on the source PC. You can do this two ways: (1) Stop the MSSQL Server service by going t...
Version: Pro 2003-2009 Subject: Setting up multi-user databases Issue: I want two or more users to share the same EnergyCAP database across a small peer-to-peer network. Typical situations: • An energy manager and an assistant want to share the same ...
ISSUE: Report Headers have lines printing on top of one another.
SOLUTION: The following line must be run as an SQL script:
DELETE From tblDataset Where Dataset = 2
To apply the fix:
1. Using a text editor, save the above script to a file name of y...
EC PRO System Requirements
* Windows 2000 or later. The most commonly used operating systems are
XP and Window 7 (32 or 64-bit). Our initial testing has found no known
issues with Windows 7. You just need to install by right mouse
clicking and Run As Ad...
EC PRO: UNABLE TO OPEN DATABASE IN PROGRAM OR SQL MANAGEMENT
ISSUE: Unable to open the database in ECAP Pro 2008 or through SQL
Management Studio Express. Getting an error message "INACCESSIBLE FILE
OR INSUFFICIENT MEMORY OR DISK SPACE: ERROR CODE:945" ...
Pro Using XP Poweruser login
06/23/2005
ISSUE: I want to install EnegyCAP Professional as an administrator and
give the user poweruser rights, but when I do that and the user logs
in, the server can't be seen. How do I correct this?
SOLUTION: The system...
ISSUE: While navigating through EnergyCAP Online, I keep receiving
the Whoops! pop-up message.
RESOLUTION: If you are receiving this message, it could be that you
were "logged out" from the connection. Try logging out and back in
again to see if this r...
Per a recent newsletter from ENERGY STAR (October 22, 2020):
"Regular procedures must be performed on EPA's ENERGY STAR systems,
including Portfolio Manager, to ensure they are properly maintained.
Many of these maintenance procedures require interrupti...
**_APPLIES TO ENERGYCAP HOSTED CLIENTS ONLY**_
ISSUE: New vulnerabilities with processors has been brought to light
in recent months. Bugs/vulnerabilities are referred to as Spectre and
Meltdown.
FUTURE RESOLUTION: Currently, Intel, VMWare, and Dell h...
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