Knowledgebase

ADVANCING THE BASELINE YEAR Cost avoidance reports and charts show the avoided cost and use for the "performance" period vs. the "wasteful" baseline year. The performance period is the months and years following the implementation of energy (and perhaps...
ISSUE: I am getting the HRCHECK error attached when attempting to install reports using Version 6, installed client. RESOLUTION: IF YOU RECEIVE THIS ERROR, DO NOT SELECT CONTINUE. PLEASE CHOOSE TO TERMINATE OR CANCEL. Report Installation through the...
ISSUE:  I receive an error message when running EnergyCAP Enterprise build 128 for the first time. The error message displayed will be _"Class not Registered"_ and will close Enterprise. RESOLUTION:  Normally this error is caused by not unblocking the z...
_**This article applies to self-hosted clients only. EnergyCAP monitors and resolves issues with weather data, automatically, for our hosted clients._ For on-premises EnergyCAP clients, weather data should be imported into the EnergyCAP database on a re...
EnergyCAP v7 is full of new features [http://whats-new-in-7.s3-website-us-east-1.amazonaws.com/]. One example - User Management - is now smarter, with more available roles and application permissions allowing you to precisely configure each user's access....
With the release of Version 7.9 and the sunset of Version 3, the way users are added to the Professional and Express products has changed. There will no longer be an invitation email sent to users. New user setup will take place within EnergyCAP. New us...
We have encountered two specific scenarios that have the potential to cause confusion when the Calculate Bills chargeback processor is run in Version 7. This KBA is written with the intent to explain the behavior in Version 7 and give assurance that the a...
ISSUE: Clicking the reprocess button from Bill CAPture kickout emails or from within the Bill CAPture portal redirects users to the EnergyCAP home page. SOLUTION: This issue exists due to a recent update requiring users to authenticate in the Bill CAPtu...
**FOR SELF-HOSTED CLIENTS ONLY ** The attached SQL script is designed to quickly disable sharing of any Public Dashboards created in EnergyCAP Version 7 in response to a security vulnerability found in builds 7.5.6 and prior (view incident report [https...
With the release of EnergyCAP version 7 (v7), we have made some adjustments to the filter captions used in reports and throughout the software. Below we have listed the old caption and the corresponding new caption. A spreadsheet version of this list is a...
EXTERNAL HELP RESOURCES It is not the scope of our Support team to train and support EnergyCAP users on basic functionality of Excel's Power Pivot. Use of Report Designer comes with the presupposition that EnergyCAP users are comfortable working with the...
Below is a link to the list of Weather Stations that have been removed from AccuWeather's list of stations. They have removed approximately 500 stations but have added 1000+ more. If you are having problems with a weather station not getting the data, ple...
PROBLEM: You receive an 'Invalid Argument Date Encode' error when clicking on any place in the EnergyCAP Enterprise Facility Tree SOLUTION: Check to make sure you have a 'Fiscal Year Starts' month selected in the Global Settings Tools > Options - Glob...
_**THIS ARTICLE ONLY PERTAINS TO ENERGYCAP ENTERPRISE HOSTED CLIENTS.**_ SET RD GATEWAY Go to the Advanced Tab in the Remote Desktop Connection dialog box and click Settings under Connect from anywhere. Then choose Use these RD Gateway server settings...
ISSUE - When I open EnergyCAP Enterprise I am getting a message - "There is an error with your Catalog Service URL" RESOLUTION - There was a Customer Service Message (CSM) that was emailed out on 03/03/2015 and an updated one on 03/20/2015 advising...
We are making changes to our two Remote Desktop environments to ensure better security for our clients. We now only support Network Level Authentication (NLA). You can get more details about NLA from this link [https://en.wikipedia.org/wiki/Network_Level_...
ENERGYCAP ENTERPRISE: CUSTOM SPREADSHEET ISSUES/FIXES *BILLING PERIOD FILTER OPTIONS MISSING: ISSUE: Some reports and/or Custom Spreadsheets in EnergyCAP Enterprise Rel. 4.3 and previous don't show billing period filter options for "last month," ...
ISSUE: When upgrading the database, you receive an error 'Cannot insert duplicate key row in object'dbo.ComputedUnitSystem' with unique index 'AK1ComputedUnitSystem'. RESOLUTION: This error is caused by duplicates in your common unit for either Hot Wate...
** THIS ARTICLE ONLY PERTAINS TO ENERGYCAP CLIENTS WHO HOST THEIR OWN DATABASE. ** The on-premise release of Version 7 utilized several external services. You will need to allow access to the following external website on the server where EnergyCAP is lo...
ISSUE: Whenever I click SAVE under the ADMINISTRATOR section in EnergyCAP Online, I receive a "WHOOPS" message stating something went wrong. It happens in any section under ADMINISTRATOR. RESOLUTION: You are receiving this because in the ACCOUNTPERIOD t...
** This article only pertains to Self-Hosted clients. If you are an EnergyCAP hosted client looking to use your Version 6 (installed client) export profiles with Version 7, please enter a SUPPORT TICKET [HTTPS://SUPPORT.ENERGYCAP.COM]. ISSUE: I would li...
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