We have recently fielded a few questions and issues pertaining to invoices that do not have a clear Due Date.  In many instances, the Due Date is explained as a description rather than numerically.  A few examples are listed below.

• "Payment due 30 days after the statement date"
• "Payment due on last day of the month"
• "Net 30"

Cases such as these can result in an incorrect Due Date on the processed bill in EnergyCAP.  The root of the data error comes when humans are required to interpret the terms and then enter the Due Date value in numerical terms.  In order to provide a more consistent and accurate Due Date value for our clients, moving forward we will be handling these scenarios in a different manner.  When the Due Date is not expressed numerically with a specific day, month, and year, we will use the Statement Date as the Due Date.  In the event there is not a Statement Date on the bill, we will use the service End Date.  

Because of the inconsistent nature that Due Date has been handled in the past, some clients may continue to experience some inconsistencies until these processing guidelines are fully implemented.  This news article is meant to provide context for the change in our processing behavior and to explain what the logic will be moving forward.  If you have any questions or concerns about this change, please submit a Bill CAPture support ticket.