ECI Hosted Clients - Connecting to Remote Desktop
Posted by Becky Brickell on 12 June 2018 11:11 AM

** This update/information only pertains to ECI Hosted Clients attempting to access ECI Remote Desktop. **

Last weekend (June 9 -10) we performed maintenance on our remote desktop servers to enhance its safety and security. With this maintenance upgrade, adjustments might need to be made to your connection settings. In case you missed or did not receive the Customer Service Message regarding this maintenance (sent May 31st), it is included below, along with a link to instructions to change (or setup) your connection settings.  

"We will be taking our Remote Desktop (RD) service ( offline next weekend to perform maintenance that will enhance its safety and security.

The maintenance will begin June 9 at 8:00 AM ET and end by 8:00 PM on June 10. We apologize for any inconvenience.

Please note that following completion of the maintenance upgrade, using will require a connection via our RD Gateway server. RD Gateway uses the RD protocol of connecting over HTTPS to create a secure encrypted connection. To set up RD Gateway, follow these instructions."

Please note, if you have a shortcut on your desktop to the ECI Remote Desktop, the shortcut will not connect. You will need to delete and recreate the shortcut once the connection settings have been updated.

If you have setup or updated your remote desktop connection settings and are still having difficulties connecting, please enter a Technical Support ticket

Thank you,
EnergyCAP Technical Support Team

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