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Knowledgebase : Downloads > EnergyCAP Online
With the release of EnergyCAP version 7 (v7), we have made some adjustments to the filter captions used in reports and throughout the software. Below we have listed the old caption and the corresponding new caption. A spreadsheet version of this list is a...
ADVANCING THE BASELINE YEAR Cost avoidance reports and charts show the avoided cost and use for the "performance" period vs. the "wasteful" baseline year. The performance period is the months and years following the implementation of energy (and perhaps...
EXTERNAL HELP RESOURCES It is not the scope of our Support team to train and support EnergyCAP users on basic functionality of Excel's Power Pivot. Use of Report Designer comes with the presupposition that EnergyCAP users are comfortable working with the...
ISSUE: When using EnergyCAP in my web browser, the login screen is not loading. This is due to Adobe Flash plugin being disabled through your web browser's update (EnergyCAP requires the Adobe Flash plugin to be enabled). Please see the possible options b...
ISSUE: Whenever I click SAVE under the ADMINISTRATOR section in EnergyCAP Online, I receive a "WHOOPS" message stating something went wrong. It happens in any section under ADMINISTRATOR. RESOLUTION: You are receiving this because in the ACCOUNTPERIOD t...
ISSUE: Crystal Reports are not showing images in the report for self-hosted clients. SOLUTION: This issue exists because the CrystalImageHandler.aspx is not registered in the IIS manager. _**Please make sure that an IIS administrator or someone with e...
ISSUE: When upgrading the database, you receive an error 'Cannot insert duplicate key row in object'dbo.ComputedUnitSystem' with unique index 'AK1ComputedUnitSystem'. RESOLUTION: This error is caused by duplicates in your common unit for either Hot Wate...
ISSUE: After installing EnergyCAP Online, when you open the page, it only says 'Loading…' and does not present the login page. RESOLUTION: 1. Check your Adobe Flash player to make sure that it is up to date. You can check this by clicking the link ...
ISSUE: When I review my Cost Avoidance charts or PowerViews (TRENDS OR DETAILS), it is not showing update to my current data even thought I have current bills and have processed them. SOLUTION: This is dealing with the Fiscal Year “BEGINNING IN“ VS “END...
ISSUE: EnergyCAP Online won't run on my iOS (iPad/iPhone), Android device, or other mobile device. SOLUTION: Most mobile devices do not natively support Flash Player. Since EnergyCAP Online is Flash-based, you will not be able to natively access the ...
ISSUE: EnergyCAP Online reports are blank when run, there is not any data present on the screen. POSSIBLE REASON: Self-Hosted clients who host their own IIS server, either have them set to update automatically or update manually for Microsoft updates. T...
ISSUE:  While navigating through EnergyCAP Online, I keep receiving the Whoops! pop-up message. RESOLUTION: If you are receiving this message, it could be that you were "logged out" from the connection. Try logging out and back in again to see if this r...
There is an issue with some EnergyCAP Professional Online clients where Greenhouse Gas (GHG) factors are not assigned to meters. The root cause of this is the absence of a building address (specifically the state). This causes the GHG/emissions numbers th...