Knowledgebase: EC Enterprise
EC Enterprise: Error Message when Updating Reports
Posted by Joel Brickell, Last modified by Joel Brickell on 10 July 2015 01:25 PM

Issue: When updating reports you get an error message "Error Extracting Files"

Solution:  If you get this error, it's telling you that you do not have permissions for the reportupdate folder to be created/updated.  You need to make sure that you have full permission to C:\Progam Files\EnergyCAP Enterprise folder and sub-folders and files as well.  Once you have Full permission to these folder(s), restart EnergyCAP and try again to update reports.

 

Created by Joel Brickell 10/04/2009  EnergyCAP Enterprise versions 5.0, 5.1, and 6.0

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