Knowledgebase: EC Enterprise
EC Enterprise: Line Item by Caption Custom Spreadsheet
Posted by Ryan Ohlson, Last modified by Joel Brickell on 10 July 2015 01:25 PM

Problem:  Using EnergyCAP 6.0, a user who connects via Internet (aka Rich Client) is not able to see any results from the Custom Spreadsheet designed for the Line Item by Caption category.

Solution:  There is no known workaround for this.  The issue is that Captions with spaces or other special characters are not properly formatted in the XML and so the results are suppressed when the data is returned to EnergyCAP.  If a user can access EnergyCAP from a LAN connection, the Custom Spreadsheet will work.  Internet (aka Rich Client) is the only connection affected.

Written by Ryan Ohlson on 9/1/2009

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