ALL: Requesting EnergyCAP Upgrade Assistance
Posted by Ryan Ohlson, Last modified by Joel Brickell on 03 July 2012 04:46 PM

UPGRADE ASSISTANCE for EnergyCAP Enterprise, EnergyCAP Professional, and EnergyCAP Online

When EnergyCAP upgrade announcements are made, EnergyCAP, Inc. often receives a number of requests for upgrade assistance. To avoid delays in the upgrade process, we recommend that consideration be given to the following:

First, prior to submitting a trouble ticket, make certain to carefully follow all instructions provided with the upgrade announcement. In most cases, EnergyCAP upgrades can be quickly and successfully completed without any Technical Support assistance simply by following the upgrade instructions provided.

If, after reviewing the upgrade instructions, you require further clarification about a particular step in the upgrade process, please be specific in your Support Suite trouble ticket request as to which section of the document you need help with.

If you experience a problem with your upgrade, please make certain to include in your trouble ticket a detailed description of problem encountered, as well as the times in the next two weeks that you could be available for an online conference with one of our Technical Support staff members.  For most upgrades, a time block of an hour or less should be sufficient to resolve any issues.

Following the guidelines above will greatly speed up the response time to your ticket request, help us to serve you and all our clients better, and ensure a timely and efficient upgrade.

Written by Ryan T. Ohlson on 8/31/2009 Last edited by Joel Brickell  05/06/2010  EnergyCAP ALL RELEASES
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