ALL: Requesting EnergyCAP Upgrade Assistance
Posted by Ryan Ohlson, Last modified by Joel Brickell on 03 July 2012 04:46 PM
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UPGRADE ASSISTANCE for EnergyCAP Enterprise, EnergyCAP Professional, and EnergyCAP Online When EnergyCAP upgrade announcements are made, EnergyCAP, Inc. often receives a number of requests for upgrade assistance. To avoid delays in the upgrade process, we recommend that consideration be given to the following: First, prior to submitting a trouble ticket, make certain to carefully follow all instructions provided with the upgrade announcement. In most cases, EnergyCAP upgrades can be quickly and successfully completed without any Technical Support assistance simply by following the upgrade instructions provided. If, after reviewing the upgrade instructions, you require further clarification about a particular step in the upgrade process, please be specific in your Support Suite trouble ticket request as to which section of the document you need help with.
Written by Ryan T. Ohlson on 8/31/2009 Last edited by Joel Brickell 05/06/2010 EnergyCAP ALL RELEASES | |
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