Knowledgebase: EC Enterprise
EC Enterprise: Interval Data import fails with 'unable to compute...' error
Posted by Barry Kroeker, Last modified by Joel Brickell on 10 July 2012 02:14 PM


Issue: Interval data does not import. Error message says:



Unable to compute the data interval.


Import aborted.








If the Interval Data import file does NOT have a column specifying the Interval (and Intervals should be expressed in terms of MINUTES in the period), the INITIAL IMPORT file must include AT LEAST 13 records for EACH METER specified in the file. This is true whether or not the meter channel has been previously created.



Locate the meters with insufficient record information and update the file to remove those meters OR add a column specifying the interval length OR add additional meter records to meet the minimum requirement for the initial import.






Authored by Ryan Ohlson--6/17/2009   EC Enterprise




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