EC Enterprise: User Info Needed for Reformatter Troubleshooting
Posted by Barry Kroeker, Last modified by Joel Brickell on 23 August 2012 08:56 AM
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Troubleshooting the Reformatting Process In order to get efficient support from EnergyCAP Technical Support for a reformatter issue (usually relating to Bill Import/Export), the user should be prepared to provide the following files and information when submitting a ticket related to this AP interface.
Please provide any requested files in a ZIP file format. You can go to our Support site (http://support.energycap.com) to enter in a ticket and attach these files there. Indicate the urgencey of the AP problem. If feedback is not received in a timely manner, please don't hesitate to call support directly at 877-327-3702.
Last edited by Ryan Ohlson/Barry Kroeker 1/23/2009 Updated by Joel Brickell 08/23/2012 EnergyCAP Enterprise All Releases
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