Troubleshooting the Reformatting Process

In order to get efficient support from EnergyCAP Technical Support for a reformatter issue (usually relating to Bill Import/Export), the user should be prepared to provide the following files and information when submitting a ticket related to this AP interface. 

1. A copy of the Reformatter instructions, as provided by Good Steward Software during product implementation.
2.      The design specification for the intermediate data file used by the A/P system.
3.      The progress log and the error log from the reformatter "trigger" folder.
4.      A copy of the last file exported from EnergyCAP which should still be in the apexport folder.
5.      A detailed description of the problem/error.
6. A description of how the reformatter process was/is executed.

 Please provide any requested files in a ZIP file format. You can go to our Support site (http://support.energycap.com) to enter in a ticket and attach these files there. Indicate the urgencey of the AP problem. If feedback is not received in a timely manner, please don't hesitate to call support directly at 877-327-3702.

Last edited by Ryan Ohlson/Barry Kroeker  1/23/2009  Updated by Joel Brickell  08/23/2012   EnergyCAP Enterprise All Releases