Knowledgebase: EC Enterprise
EC Enterprise: User Info Needed for Reformatter Troubleshooting
Posted by Barry Kroeker, Last modified by Joel Brickell on 23 August 2012 08:56 AM

Troubleshooting the Reformatting Process

In order to get efficient support from EnergyCAP Technical Support for a reformatter issue (usually relating to Bill Import/Export), the user should be prepared to provide the following files and information when submitting a ticket related to this AP interface. 

  1. A copy of the Reformatter instructions, as provided by Good Steward Software during product implementation.
  2.      The design specification for the intermediate data file used by the A/P system.
  3.      The progress log and the error log from the reformatter "trigger" folder.
  4.      A copy of the last file exported from EnergyCAP which should still be in the apexport folder.
  5.      A detailed description of the problem/error.
  6. A description of how the reformatter process was/is executed.

 

 Please provide any requested files in a ZIP file format. You can go to our Support site (http://support.energycap.com) to enter in a ticket and attach these files there. Indicate the urgencey of the AP problem. If feedback is not received in a timely manner, please don't hesitate to call support directly at 877-327-3702.

 

 

Last edited by Ryan Ohlson/Barry Kroeker  1/23/2009  Updated by Joel Brickell  08/23/2012   EnergyCAP Enterprise All Releases

 

 

 

(624 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments: