EC Online: After install of EnergyCAP Online, browser only shows Loading screen and not login page.
Posted by Jeff Foflygen, Last modified by Joel Brickell on 08 March 2017 09:41 AM


 After installing EnergyCAP Online, when you open the page, it only says ‘Loading…’ and does not present the login page.


1.       Check your Adobe Flash player to make sure that it is up to date. You can check this by clicking the link (

 If you downloaded the Online install files prior to 12/8/2016 from the EnergyCAP master downloads page, go to the Assets folder in the EnergyCAP Online install directory, open the master.xml file, take note of the  Dfaults verison=” xxxxxxx” the value for the version must match the .swf file name in parent directory. Please see the attached screenshot to help explain this. 



 2016-12-12_13-19-12.png (77.81 KB)
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