Knowledgebase: EC Enterprise - v6
EC Enterprise - Installing EnergyCAP Enterprise client on Windows 7/8,8.1/10
Posted by Joel Brickell, Last modified by Joel Brickell on 05 February 2018 04:11 PM

How to install the EnergyCAP software on the Windows 7/8/8.1/10 operating systems:

ISSUE:  When installing this software or others on Windows 7/8/8.1/10 with the UAC (User Account Control) turn up or on, it fails to install certain components.

SOLUTION: Run As Administrator

When installing EnergyCAP Software on a computer with the Windows 7/8/8.1/10 operating system, the user MUST install by right-clicking the installation executable file icon and selecting the Run as Administrator option from the popup menu. Even if the user is an Administrator on the computer or Domain.

Do NOT double-click the installation executable. Do NOT right-click and select Open from the popup menu. When the Open command is used, Windows 7/8/8.1/10 security may engage the UAC (User Account Control), which may limit user permissions even if the user is granted administrator rights on the machine. The "Allow" or "Deny" messages may appear during the EnergyCAP installation and prevent portions of the EnergyCAP program from installing correctly.

NOTE: We strongly suggest turning off/down the UAC prior to installing EnergyCAP.  UAC can be accessed from the Windows 7/8/8.1/10 Control Panel. Set to Never Notify and reboot the computer PRIOR to the EnergyCAP installation. You can then install the EnergyCAP software and turn UAC back on after the install if you would like.

Once the installation is complete, it is best to run the program using the same as above, right-click and select Run as Administrator for the first time so that all components get registered properly. 

Created by Joel Brickell 12/16/2009,  Last edited by Joel Brickell 01/15/2017  EnergyCAP software packages, all releases 

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