Knowledgebase: EC Enterprise - v6
EC Enterprise: Cannot export EnergyCAP reports in Citrix Environment
Posted by Joel Brickell, Last modified by Joel Brickell on 06 May 2021 07:13 AM
When running EnergyCAP Enterprise under a Citrix environment and trying to export a report, an error occurs that reads …
‘Error in File *some report*:
Missing or out-of-date export DLL.
How to replicate:
This error occurs immediately after selecting export on a EnergyCAP Enterprise report. This includes the right-click or drop-down menu File export. The user is not given a choice of what file type to export.
A typical environment that will allow this error to occur is as follows: