Knowledgebase: EC Enterprise - v6
EC Enterprise: Cannot export EnergyCAP reports in Citrix Environment
Posted by Joel Brickell, Last modified by Joel Brickell on 06 May 2021 07:13 AM
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Problem: When running EnergyCAP Enterprise under a Citrix environment and trying to export a report, an error occurs that reads … ‘Error in File *some report*: Missing or out-of-date export DLL. ExportWindow <PEEExportPrintWIndow>’ How to replicate: This error occurs immediately after selecting export on a EnergyCAP Enterprise report. This includes the right-click or drop-down menu File export. The user is not given a choice of what file type to export. Environment: A typical environment that will allow this error to occur is as follows:
Resolution:
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