Knowledgebase: EC Enterprise - v6
EC Enterprise: Cannot export EnergyCAP reports in Citrix Environment
Posted by Joel Brickell, Last modified by Joel Brickell on 06 May 2021 07:13 AM


When running EnergyCAP Enterprise under a Citrix environment and trying to export a report, an error occurs that reads …

‘Error in File *some report*:

Missing or out-of-date export DLL.

ExportWindow <PEEExportPrintWIndow>’

How to replicate:

This error occurs immediately after selecting export on a EnergyCAP Enterprise report. This includes the right-click or drop-down menu File export.  The user is not given a choice of what file type to export.


A typical environment that will allow this error to occur is as follows:

  1.  Server running Microsoft 2008 R2.
  2. Citrix XenApp version  6.5.
  3. Microsoft Windows 7 instances.


  1. Install EnergyCAP Enterprise using Run as Administrator.
  2. When running EnergyCAP Enterprise for the first time use Run as Administrator.
  3. Copy the DLL files from c:\windows\crystal to the User profile in Citrix.
  4. Make sure the Start Menu or Taskbar Shortcuts have a Start in value. (please see reference below)



 export_error.png (31.94 KB)
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