Knowledgebase: EC Online
EC Web: Reports Don't Appear When Running via Web
Posted by Barry Kroeker, Last modified by Joel Brickell on 15 July 2015 02:25 PM
Problem: When running the browser version or the Windows/Web version, the list of reports appears but clicking on 'preview' only displays a blank report frame, no report.

Solution: EnergyCAP uses Microsoft ActiveX report viewer tools to display reports. The ActiveX controls should automatically download and install the first time they are needed, but the download and installation process may be blocked on some PCs due to admin rights, firewalls or other issues.

You can download a zip file that contains the ActiveX report viewer tools. Click the Support Suite Downloads header to find a zip file called Download and unzip the file (ecap_viewers.exe) and click on it to install the report viewer. (The file includes options for chart viewer and tree viewer, but these are not normally needed.)
by Administrator  last modified 06/25/2007  EC Web Rel. 1.x
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