Knowledgebase: EC Enterprise
EC_Enterprise - I am getting an Invalid Login error
Posted by Joel Brickell, Last modified by Joel Brickell on 10 July 2015 01:37 PM

Issue:  When I attempt to login in to Enterprise, I keep getting an "Invalid Login" error message


Solution:  This error message is telling you that your Data Provider string is not correct.  Open the EnergyCAP login window and click on the little world icon in the bottom left corner of the login screen.  Look at the second line URL.  Make sure that the URL is identical to the one below.  The change should be that there is no "energycap" after the web.energycap.com.

Data Provider:
https://web.energycap.com/sqlxml_provider2.aspx



Another issue that could be causing this issue is that to make sure you are connecting using the "Internet" button checked and not the "LAN" button.


If this line is correct and you are still having this issue.  Please go to our support site and add a support ticket. (http://support.energycap.com)


created by: Joel Brickell  11/06/2010  EnergyCAP Enterprise 6.1 SP2 and later - Hosted only.

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