Knowledgebase:
How Can I Tell What Version of EnergyCAP I am running?
Posted by Joel Brickell, Last modified by AJ Kertis on 01 February 2013 11:05 AM

Issue: How can I tell what version of EnergyCAP I am running?

 

For EnergyCAP Enterprise*:

Select Help > About from the Menu bar. This will launch a window that includes the version of EnergyCAP Enterprise that you are running.

ECE Version

 

For EnergyCAP Online*:

Select About in the top right corner. This will launch a window that includes the version of EnergyCAP Online that you are running.

 

 

 

For EnergyCAP Professional*:

There are two different ways to view your version. 1) Select Help > About from the Top menu bar. 2) Simply look at the bottom bar of the Professional window for a field that includes your EnergyCAP Professional version and build number.

 

 

 

*If you are creating a tech support ticket and are unable to log in to EnergyCAP to view your version number, simply type “Unknown” into the version field of the ticket entry screen. 


Created by Joel Brickell 09/14/2010



Attachments 
 
 ece_wht_my_version.png (69.09 KB)
 eco_wht_my_version.png (107.58 KB)
 pro_wht_my_version.png (96.05 KB)
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Comments (2)
Reed Ellis
27 June 2017 08:49 AM
I can't even get into the program so how am I going to get to the version.
Becky Brickell
28 June 2017 09:01 AM
Reed,
This sounds like an issue related to Adobe Flash. Please see the article below on how to resolve the login loading issue.

http://support.energycap.com/index.php?/Knowledgebase/Article/View/284/0/ec-online---energycap-login-page-not-loading

If this does not correct the issue, please enter a support ticket. For program version, you can enter a "?" or "-".

Thank you,
Becky
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