Feb 16 |
EnergyCAP support has a new look!
Posted by Becky Gruber on 16 February 2022 04:46 PM | ||
EnergyCAP support has a new look and new location! The next time you have an application or Bill CAPture support request, check out energycap.com/helpcenter and submit through our new, simplified forms! Our new system leverages email-based correspondence, which allows us to now include the original submission and all replies in our responses. In the coming weeks, we will be finalizing this transition and updating the link within the application to direct to the new forms. In the meantime, support staff will transition any tickets entered to support.energycap.com to the new system. To ensure you receive correspondence from the new system, make sure to add no-reply-service@energycap.com, encsupport@energycap.com, and noreply@salesforce.com to your email address book. ** Only applicable to "Support - USA" and "Bill CAPture" - additional information to come for "Support - Canada" tickets. Read more » | |||
Dec 15 |
EnergyCAP Response to Zero Day Vulnerability for Apache Log4j
Posted by Joel Brickell on 15 December 2021 11:48 AM | ||
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Oct 12 |
EnergyCAP Quick Tips - Bill View Pop-out
Posted by Joel Brickell on 12 October 2021 07:42 AM | ||
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Aug 4 |
EnergyCAP Quick Tips - Question Mark to Display Help
Posted by Joel Brickell on 04 August 2021 07:44 AM | ||
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Jul 14 |
IMPORTANT - Scheduled Disaster Recovery Testing
Posted by Becky Gruber on 14 July 2021 01:23 PM | ||
Date/Time: 07-31-2021 12:01 AM ET – 08-01-2021 8:00 PM ET
Details: Starting Saturday, July 31, we will be performing a scheduled test of our disaster recovery system. The test will run through Sunday, August 1st, and will include transferring critical services and applications to our secondary data center (Pittsburgh/State College).
How does this affect me? Users may experience intermittent issues logging into the application and other EnergyCAP services. All EnergyCAP-hosted client automation jobs will be paused during this time. All automated jobs and access to the application and services will be restored by Monday, August 2nd. Read more » | |||
Jul 9 |
How Bill CAPture is handling Due Dates
Posted by Ryan Ohlson on 09 July 2021 03:29 PM | ||
We have recently fielded a few questions and issues pertaining to invoices that do not have a clear Due Date. In many instances, the Due Date is explained as a description rather than numerically. A few examples are listed below.
Cases such as these can result in an incorrect Due Date on the processed bill in EnergyCAP. The root of the data error comes when humans are required to interpret the terms and then enter the Due Date value in numerical terms. In order to provide a more consistent and accurate Due Date value for our clients, moving forward we will be handling these scenarios in a different manner. When the Due Date is not expressed numerically with a specific day, month, and year, we will use the Statement Date as the Due Date. In the event there is not a Statement Date on the bill, we will use the service End Date. Because of the inconsistent nature that Due Date has been handled in the past, some clients may continue to experience some inconsistencies until these processing guidelines are fully implemented. This news article is meant to provide context for the change in our processing behavior and to explain what the logic will be moving forward. If you have any questions or concerns about this change, please submit a Bill CAPture support ticket. Read more » | |||
May 25 |
EnergyCAP 7.13 Release (ENC-Hosted)
Posted by Becky Gruber on 25 May 2021 04:57 PM | ||
This release includes new features and enhancements to EnergyCAP’s auditing capabilities including intelligent bill outlier identification and updated bill lists.
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May 25 |
EnergyCAP Quick Tips - Benchmarking Charts
Posted by Joel Brickell on 25 May 2021 12:47 PM | ||
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Apr 12 |
New On-premises Release Available: EnergyCAP Version 7.12
Posted by Becky Gruber on 12 April 2021 08:17 AM | ||
A new on-premises version of EnergyCAP Version 7 is now available. Please open a support ticket using the button below to receive the installation package for EnergyCAP Version 7.12 This semi-annual update includes a variety of new features and updates including:
A full list of updates is available with EnergyCAP’s Release Notes. Technical release details:
Please submit a ticket to EnergyCAP Support to request the latest installation package for EnergyCAP Version 7. Read more » | |||
Mar 29 |
EnergyCAP Quick Tips: Actual, Calendarized, Normalized Data
Posted by Becky Gruber on 29 March 2021 01:05 PM | ||
Actual, Calendarized, Normalized Data EnergyCAP automatically calculates and presents your use and cost data in Actual, Calendarized, and Normalized formats for quick visual analysis. Read more » | |||