31 Jul 2010

Support Center » Submit a Ticket » Support - Canada

Submit a Ticket If you can't find a solution to your problems in our knowledgebase, you can fill in the fields below with as much detailed information as possible and send it to our support personnel. General Information Full Name: * Email: * Priority: Routine (5 day Resolution) Urgent (2 day Resolution) Emergency (1 day Resolution) Common Support Information Product: * EnergyCAP Product -- Please Select -- EnergyCAP Enterprise EnergyCAP Online (Web) EnergyCAP Professional FASER Other Version Number: * Version/Release - Example: 6.1.60.46(DB60) or Pro 09 (SP1) EnergyCAP Module: * EnergyCAP Module (if applicable) -- Please Select -- Setup Analysis Accounting Reporting Cost Avoidance Other Unknown EnergyCAP Professional Not Applicable EnergyCAP Manager: * Select the Manager you're using in EnergyCAP -- Please Select -- Setup - Facilities Manager Setup - Weather Stations Setup - Contacts Setup - Users Setup - Groups Setup - Routes Analysis - Charts Analysis - Advanced Scripts Analysis - Rate Analysis Analysis - Audits Analysis - Loadshapes Analysis - Budgets Analysis - Custom Spreadsheets Accounting - Accounts Accounting - Work Flow Manager Accounting - Accrual Accounting - Templates Accounting - Rates Reporting - Reports Reporting - Web Reports Reporting - Report Distribution Cost Avoidance - Savings and Normalization Cost Avoidance - Issue Tracker Administrator Utility Other - GHG Other - EnergySTAR Other - AP or GL Export Other - Custom Interface Other - Login Other Upgrade Assistance Not Applicable Problem Category: * -- Please Select -- Catalyst Installation Issue Bug / Software Malfunction Error Message Upgrade Assistance Request for Instructions Report Related Enhancement Request Validation Code Other Connection: * How do you connect to EnergyCAP? -- Please Select -- LAN Database Connection Internet Database Connection Local MSDE / SQL Express Web (Browser Only) Unknown Contact Preference: Preferred method of contact -- Please Select -- Email Phone Either Contact Phone Number: Format: (xxx) xxx-xxxx TRAC Ticket Number: (For internal use only) Message Details Subject: *  Loading Knowledgebase Suggestions... Upload File(s) Recipients You can specify custom recipients in the field below, multiple email addressses can be seperated using empty space or ,. The added recipients will only receive updates sent by our staff. CC:  Back  Login [Lost Password]  Email: Password: Remember Me:    Search -- Entire Support Site -- Knowledgebase Downloads

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