Knowledgebase : EC Online
ADVANCING THE BASELINE YEAR Cost avoidance reports and charts show the avoided cost and use for the "performance" period vs. the "wasteful" baseline year. The performance period is the months and years following the implementation of energy (and perhaps...
ISSUE: I am getting the HRCHECK error attached when attempting to install reports using Version 6, installed client. RESOLUTION: IF YOU RECEIVE THIS ERROR, DO NOT SELECT CONTINUE. PLEASE CHOOSE TO TERMINATE OR CANCEL. Report Installation through the...
_**This article applies to self-hosted clients only. EnergyCAP monitors and resolves issues with weather data, automatically, for our hosted clients._ For on-premises EnergyCAP clients, weather data should be imported into the EnergyCAP database on a re...
REQUIREMENTS FOR USING POWERPIVOT WITH ENERGYCAP:  * We require Excel 2013 or Microsoft Office Suite/Professional 2013 * The computer using the PowerPivot must running with Windows 64-bit operating system. WHY IS EXCEL 2013 REQUIRED? While there...
EnergyCAP v7 is full of new features [http://whats-new-in-7.s3-website-us-east-1.amazonaws.com/]. One example - User Management - is now smarter, with more available roles and application permissions allowing you to precisely configure each user's access....
With the release of Version 7.9 and the sunset of Version 3, the way users are added to the Professional and Express products has changed. There will no longer be an invitation email sent to users. New user setup will take place within EnergyCAP. New us...
We have encountered two specific scenarios that have the potential to cause confusion when the Calculate Bills chargeback processor is run in Version 7. This KBA is written with the intent to explain the behavior in Version 7 and give assurance that the a...
With the release of EnergyCAP version 7 (v7), we have made some adjustments to the filter captions used in reports and throughout the software. Below we have listed the old caption and the corresponding new caption. A spreadsheet version of this list is a...
EXTERNAL HELP RESOURCES It is not the scope of our Support team to train and support EnergyCAP users on basic functionality of Excel's Power Pivot. Use of Report Designer comes with the presupposition that EnergyCAP users are comfortable working with the...
ISSUE: When upgrading the database, you receive an error 'Cannot insert duplicate key row in object'dbo.ComputedUnitSystem' with unique index 'AK1ComputedUnitSystem'. RESOLUTION: This error is caused by duplicates in your common unit for either Hot Wate...
** THIS ARTICLE ONLY PERTAINS TO ENERGYCAP CLIENTS WHO HOST THEIR OWN DATABASE. ** The on-premise release of Version 7 utilized several external services. You will need to allow access to the following external website on the server where EnergyCAP is lo...
ISSUE: Whenever I click SAVE under the ADMINISTRATOR section in EnergyCAP Online, I receive a "WHOOPS" message stating something went wrong. It happens in any section under ADMINISTRATOR. RESOLUTION: You are receiving this because in the ACCOUNTPERIOD t...
** This article only pertains to Self-Hosted clients. If you are an EnergyCAP hosted client looking to use your Version 6 (installed client) export profiles with Version 7, please enter a SUPPORT TICKET [HTTPS://SUPPORT.ENERGYCAP.COM]. ISSUE: I would li...