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Knowledgebase : EC Online
EXTERNAL HELP RESOURCES It is not the scope of our Support team to train and support EnergyCAP users on basic functionality of Excel's Power Pivot. Use of Report Designer comes with the presupposition that EnergyCAP users are comfortable working with the...
REQUIREMENTS FOR USING POWERPIVOT WITH ENERGYCAP:  * We require Excel 2013 or Microsoft Office Suite/Professional 2013 * The computer using the PowerPivot must running with Windows 64-bit operating system. WHY IS EXCEL 2013 REQUIRED? While there...
ISSUE: Whenever I click SAVE under the ADMINISTRATOR section in EnergyCAP Online, I receive a "WHOOPS" message stating something went wrong. It happens in any section under ADMINISTRATOR. RESOLUTION: You are receiving this because in the ACCOUNTPERIOD t...
PROBLEM: The value for the Energy Use Index (EUI) for a building in EnergyCAP may differ from the value for the same building in ENERGY STAR's Portfolio Manager. What are the reasons why? REASON: * Timing of bills. The bills that make up the usage t...
PROBLEMS: 1) Web reports will not run from the Web Browser nor from the Web Reports button in the Client application. 2) I can launch the Web Reports properties, but when I click on the Preview button, I get a message saying it cannot locate the report. ...
Issue: EnergyCAP Web Report Filters are not showing all of your buildings or places. Solution: The following filter limitations are observed for WEB REPORTS in EnergyCAP Enterprise TOPMOST PLACE: This filter EXCLUDES the following Place Types: ...
ISSUE: I can't connect to an EnergyCAP database using the Internet (not LAN) connection option with EnergyCAP 6.0, 5.0, or 5.1. SOLUTION: * Make sure you have downloaded the latest version of the sqlxml_provider.dll from the following location: www...
ISSUE: When upgrading the database, you receive an error 'Cannot insert duplicate key row in object'dbo.ComputedUnitSystem' with unique index 'AK1ComputedUnitSystem'. RESOLUTION: This error is caused by duplicates in your common unit for either Hot Wate...
ISSUE: When using EnergyCAP in my web browser, the login screen is not loading. This is due to Adobe Flash plugin being disabled through your web browser's update (EnergyCAP requires the Adobe Flash plugin to be enabled). Please see the possible options b...
ISSUE: After installing EnergyCAP Online, when you open the page, it only says 'Loading…' and does not present the login page. RESOLUTION: 1. Check your Adobe Flash player to make sure that it is up to date. You can check this by clicking the link ...
ISSUE: When I review my Cost Avoidance charts or PowerViews (TRENDS OR DETAILS), it is not showing update to my current data even thought I have current bills and have processed them. SOLUTION: This is dealing with the Fiscal Year “BEGINNING IN“ VS “END...
EC Online: SQL 2012 is not compatible with EnergyCAP Online at this time. We are working to make it compatible. The best solution at this time is to stick with SQL 2005 or 2008.
ISSUE: EnergyCAP Online won't run on my iOS (iPad/iPhone), Android device, or other mobile device. SOLUTION: Most mobile devices do not natively support Flash Player. Since EnergyCAP Online is Flash-based, you will not be able to natively access the ...
PROBLEM: When using EnergyCAP Online to add or edit audits, there are no audits. If Audits are installed via EnergyCAP Enterprise and the option "Discard orphans" is picked, then the EnergyCAP Online audits will get uninstalled from the DB. Audits added...
ISSUE: There is a bug in the update process for buildings that is causing problems. It's become evident that users expect that if they don't put an effective date on an updated floor area value, that they expect the current floor area to be updated. That ...
PROBLEM: If a value in an EnergyCAP web report appears on the screen as a phone number (see screen shot below) it is because the user has a Skype add-on. This is a known issue in Internet Explorer. SOLUTION: It can be turned off in Internet Explorer t...
PROBLEM: When running the browser version or the Windows/Web version, the list of reports appears but clicking on 'preview' only displays a blank report frame, no report. SOLUTION: EnergyCAP uses Microsoft ActiveX report viewer tools to display reports....
PROBLEM: Web report results do not take into account the user's security restrictions for TopMost Place and TopMost Cost Center. So if a user runs a Public Report which contains a filter setting which would return data the user should not be able to see (...
PROBLEM: When you select and run a quick report or even run a report from the Reports menu, the results of the report are not honoring the filters that were selected. SOLUTION: The most likely cause for this is that the user who is running the Quick Repo...
ISSUE: When viewing bill image PDFs in Firefox, some PDF files/images aren't loading completely or properly. RESOLUTION: Change the Portable Document Format (PDF) application action to Use Adobe Acrobat (in Firefox). * Go to the menu in the upper-r...
ISSUE: EnergyCAP Online is showing a "blank" bill when opening the bill, there is no data showing on the bill at all. But data exist, if using Enterprise, you can see the bill data when opening a bill. SOLUTION: This is common if you do not have a b...
PROBLEM: I get a pop-up message (see below) when I log into EnergyCAP Online web. SOLUTION: What has happened is that the default.aspx file makes reference to two EnergyCAP's. One of them needs to be removed. Review the fix below. Inside the default.a...
ISSUE: When attempting to update my validation code in EnergyCAP Online, I'm receiving an "Oops! Something didn't work right." error message. SOLUTION: Be sure the user role of the login you're using when updating the validation code is the "ADMINISTRAT...
ISSUE: EnergyCAP Online reports are blank when run, there is not any data present on the screen. POSSIBLE REASON: Self-Hosted clients who host their own IIS server, either have them set to update automatically or update manually for Microsoft updates. T...
ISSUE:  While navigating through EnergyCAP Online, I keep receiving the Whoops! pop-up message. RESOLUTION: If you are receiving this message, it could be that you were "logged out" from the connection. Try logging out and back in again to see if this r...
For a comprehensive overview of the ENERGY STAR Workflow, from setup through submission and receipt of ratings, see the documents attached to this KB Article. The file _'ENERGY STAR Workflow Diagram with Notes.pdf'_ contains a low resolution image of the ...
There is an issue with some EnergyCAP Professional Online clients where Greenhouse Gas (GHG) factors are not assigned to meters. The root cause of this is the absence of a building address (specifically the state). This causes the GHG/emissions numbers th...