ADVANCING THE BASELINE YEAR
Cost avoidance reports and charts show the avoided cost and use for
the "performance" period vs. the "wasteful" baseline year. The
performance period is the months and years following the
implementation of energy (and perhaps...
With the release of EnergyCAP version 7 (v7), we have made some
adjustments to the filter captions used in reports and throughout the
software. Below we have listed the old caption and the corresponding
new caption. A spreadsheet version of this list is a...
ISSUE: Crystal Reports are not showing images in the report for
self-hosted clients.
SOLUTION: This issue exists because the CrystalImageHandler.aspx is
not registered in the IIS manager.
_**Please make sure that an IIS administrator or someone with e...
EXTERNAL HELP RESOURCES
It is not the scope of our Support team to train and support EnergyCAP
users on basic functionality of Excel's Power Pivot. Use of Report
Designer comes with the presupposition that EnergyCAP users are
comfortable working with the...
ISSUE: When upgrading the database, you receive an error 'Cannot
insert duplicate key row in object'dbo.ComputedUnitSystem' with unique
index 'AK1ComputedUnitSystem'.
RESOLUTION: This error is caused by duplicates in your common unit
for either Hot Wate...
ISSUE: Whenever I click SAVE under the ADMINISTRATOR section in
EnergyCAP Online, I receive a "WHOOPS" message stating something went
wrong. It happens in any section under ADMINISTRATOR.
RESOLUTION: You are receiving this because in the ACCOUNTPERIOD t...
